Rewards
Why Is My Withdrawal Taking So Long?
Quick Intro
A pending withdrawal can take up to 14 days while Plantee completes its standard safety clearance.
Last updated September 11, 2026
Your withdrawal is in safety clearance
If your withdrawal is marked Pending or Under review, we have received it and it is being processed. It is not broken or lost. The standard safety-clearance period can take up to 14 days from the date you submit your withdrawal.
Climate funders provide the money behind Plantee rewards. We have a responsibility to make sure their funding reaches genuine users for genuine, eligible meals and reward activity.
Safety clearance is a normal part of the withdrawal process. It helps protect users and funders, keep rewards fair, and make sure funds are sent to the right person.
What do the withdrawal stages mean?
- Submitted: We have received your withdrawal request.
- Safety clearance: We verify the account and the activity connected to the rewards. Your withdrawal may show as Pending or Under review during this stage.
- Approved and sent: Once safety clearance is complete, the funds can be released to the wallet or exchange address you provided.
What happens during safety clearance?
- We confirm that the identity and account details belong to the person requesting the withdrawal.
- We check for unusual account activity and signs that an account may have been compromised or misused.
- We review meals, referrals, and related reward activity to make sure they are genuine and eligible.
- We may contact users if we need additional information or clarification before releasing funds.
- We complete final security and payment checks before sending the withdrawal.
Does safety clearance mean something is wrong?
No. Safety clearance does not necessarily mean there is a problem with your account. These checks are standard safeguards, and some withdrawals simply need more time than others.
Do I need to contact support?
You do not need to contact support while your withdrawal has been pending for 14 days or less. Count the safety-clearance period from the date you submitted the withdrawal. We are still processing it and will notify you when it is complete or if we need anything from you.
Please check your email and app notifications. If we ask for information, responding promptly can help prevent further delays.
When should I contact support?
- Your withdrawal has been pending for more than 14 days and you have not received an update.
- The status says Failed or Action required.
- We asked you for information and you are unable to provide it through the app.